Playa Gamification Blog

Insights and commentary on gamification and workforce performance

Gamification in a contact centre
July 16, 2020

4 Myths about gamification in contact centres busted

Gamification in contact centres can accomplish so much more than simply drive performance. It humanises the work experience and makes the hard stuff fun.

Motivating learners
June 17, 2020

Motivating learners with gamification and rewards

Necessity is the mother of invention. YEE-HAW!

Behaviour change
May 28, 2020

Setting and tracking KPIs to ensure long-lasting behaviour change

Want to inspire solid behaviour change? Start by tracking KPIs like a pro.

Breaking bad habits
May 14, 2020

The skinny on breaking bad habits in the workplace with gamification

Breaking bad habits is much easier with gamification in the mix and you can use it to supercharge your workforce when you do it right.

Future of the workplace
April 24, 2020

4 Reasons why gamification is the future of the workplace

Whatever the future of work looks like, gamification will be there.

April 9, 2020

Life in the time of the Coronavirus

Need some ideas on how to successfully organise your gamification team to work remotely?

March 26, 2020

9 Frequently asked HR questions about gamification

The traditionally admin-centric HR department has become a strategic business unit. Gamification can help with this new disposition.

Sales team performance
March 10, 2020

3 Ways to improve sales team performance with gamification

Mixing it up and improving sales with gamification

Gamification data
February 18, 2020

Hidden gems of gamification data

Gamified solutions generate a wealth of data. It is up to you to think like a data scientist to tease out the patterns hidden in big data.

keep employees engaged
February 4, 2020

How to keep employees engaged with gamification

There’s no shortcut to the promised land of employee engagement, but gamification can get you moving in the right direction.

January 21, 2020

Top 10 gamification trends you don't want to miss in 2020

We list 10 emerging trends for 2020 to give you insight on the latest developments in gamification. Where is gamification headed next?

Unite your workforce
January 7, 2020

The human factors that unite your workforce

Your multi-generational workforce may have vastly different and even opposing needs and values. But gamification is a force for engaging and unifying them for success.

December 17, 2019

Everyday gamification, loyalty and rewards

It’s everywhere, everyday. Look around and you’ll find gamification where you least expect it.

December 5, 2019

Get better survey feedback with gamification

Using gamification to liven up your digital surveys won’t just send the QUALITY of your responses through the roof, it’ll also result in far more QUANTITY. Great news for anyone seeking customer,...

Intrinsic and extrinsic rewards infographic
November 29, 2019

Intrinsic and extrinsic rewards: how they work and when to use them

There are two types of rewards, extrinsic and intrinsic. Both are used at different times to achieve different objectives. They are not mutually exclusive, this is not an either/or situation and...

make compliance training personal
November 7, 2019

How to personalise compliance training for a better, safer workplace

Compliance training is a concern in organisations around the world, yet data shows traditional methods just aren’t working. Gamification may be the solution.

October 18, 2019

A planning overview for successful behaviour change

Everything’s connected. Use big-picture thinking to get an overview of the many moving parts that make up an effective gamification strategy.

October 10, 2019

Gamification and the microlearning feedback loop

The efficiency of your microlearning feedback loop is a key element in the gamification of learning – it keeps employees focused, inspired and promotes enjoyment of continuous learning.

Bring gamification to life
October 1, 2019

Bringing gamification to life

Bring your gamification to life. Know the importance of goal setting, which rewards work best, ideal task complexity and the social behaviour of users.

September 5, 2019

Gamification for change: Part 2 - The doors of perception

It cannot bestressed enough that gamification is not the business of ‘making games’. However there are ‘types of games’, methods that work, which can be used in a variety of ways to change how we...

August 23, 2019

Recognising the benefits of gamification elements in e-learning

Implementing gamification and game-based learning to facilitate the learning process is a strategy that’s been around since time immemorial, and with good reason too!

August 8, 2019

Gamification for change: Part 1 - A brave new world

In this two-part blog, we examine how gamification is used effectively by ‘the establishment’ and by the burgeoning world of activism. Let’s face it, it’s hard to imagine someone more engaged...

July 19, 2019

When gamification is life!

It’s alive. Alive! Use gamification to resurrect an ailing project. Stimulate growth and development by treating your workforce like an autonomous life form. Apply some life-lessons from biology...

July 12, 2019

9 reasons gamification fails

“Ha ha ha, FAIL!” is something your 10-year-old nephew might say as you walk headlong into a glass door, but I bet he doesn’t know that this popular exclamation - FAIL! - has its roots in video...

July 4, 2019

Gaming since pre-history: Is Africa the ‘cradle of gamification’?

Gamified solutions are not standalone games, they are attempts to establish and sustain desired behaviours. Do the oldest games we know contain elements of behaviour-changing design? We examine...

extrinsic and intrinsic motivation
June 20, 2019

Understand extrinsic and intrinsic motivation like a boss

Extrinsic and intrinsic motivation: "You complete me"

motivate millennials
June 6, 2019

Does gamification only motivate Millennials?

Gamified solutions appeal to a multi-generational workforce. Baby Boomers and Gen X-Y-Z all stay engaged with work through applied game theory and mechanics.

May 23, 2019

What’s a ‘black hat core drive’ and why do you need to know?

Effective gamification uses complementary core drives strategically. Convey urgency, scarcity and loss potential with black hat motivators. Drive development, achievement and meaning with white...

turbocharge sales channel performance
May 9, 2019

How gamification can turbocharge sales channel performance

Make the leap from mediocrity to meritocracy. Gamification can create sales superheroes.

gamification improves effectiveness
April 25, 2019

How gamification improves effectiveness of the e-learning experience

Relevance and genuine human experiences separate great gamified learning solutions from frivolous learning diversions. Use feedback to tweak your program and keep participants engaged.

April 11, 2019

Born to compete

Gamification works because it taps into the powerful and instinctive drive that is our love of competition. We propose harnessing this innate human characteristic for social good. Are you in?

badges are effective gamification motivators
March 28, 2019

Why achievement badges are effective motivators

Gamification and engagement solutions that work! Motivate your employees to learn new skills or engage with something new and unfamiliar. Acknowledge accomplishment and proficiency by awarding...

March 7, 2019

The science of using collectables in gamification

Using collection sets in gamification sustains engagement and taps into a deep-rooted human drive to collect and acquire things.

future of gamification
February 19, 2019

Is this gamification’s endgame? The future of gamification.

For as long as gamification has been around, experts have been predicting its demise. Instead of planning a funeral, we propose a reboot. Move over gamification. Hello Motivational Design.

February 14, 2019

Why narrative is gamification's secret learning weapon

The power of narrative in gamification. 

employee onboarding
January 24, 2019

Permission to board. Winning at employee onboarding with gamification.

Employee onboarding doesn’t get the attention it deserves at most organisations.

January 10, 2019

Gamification show and tell

Where are you with gamification? Just getting going, researching your options, or still wondering how it works and what it can do for your business? 

A new take on gamification
December 19, 2018

A new take on gamification

Gamification is evolving, as ever more research on motivation creates a broader reference for more purposeful, effective design. So, let’s call gamification for what it is: motivational design.

December 13, 2018

7 interesting questions and helpful answers about gamification

Gamification is not exactly a household word just yet, but awareness of the discipline is growing as more organisations get it right and experience the benefits of a human-focused solution to...

Make better leaders
November 20, 2018

Make better leaders and have fun doing it

Gone are the days of dictators and autocrats in the workplace. These days, successful leadership is about working together and allowing all voices to be heard. Such skills are remarkably...

Killer gamification takes no prisoners
November 8, 2018

Killer gamification takes no prisoners

If you’re lucky enough to employ a highly-motivated pack of aggressive sales hounds, you may feel that gamification has nothing to offer your business. In truth, you couldn’t be more wrong. Read...

October 23, 2018

Two parts gamification, one part content

We’re experts at using cutting-edge gamification strategies to engage and motivate your employees. Once we’ve got their attention, however, it’s up to you to make sure there’s plenty of meat in...

October 18, 2018

Gamification fast facts

By 2023, the global gamification market is predicted to reach 19.39 billion dollars.

October 4, 2018

Hunger gamification

What gets you out of bed in the morning? Screaming toddlers don’t count, I’m talking about the essential you. What’s the intrinsic need, the raison d’etre, that moves you to get up, get out and...

feedback is bad for you health blog header
September 28, 2018

Caution. Feedback can be hazardous to your health.

In a long-overdue rehaul of industrial era performance management practices, a host of Fortune 500’s have ditched the annual employee performance review in favour of more frequent feedback. 

September 25, 2018

It’s all in the brain: Gamification neurochemistry 101

We now know that the brain is triggered and motivated like clockwork. Understanding a (teeny) bit about the main neurotransmitters is key to getting gamification right.

September 18, 2018

Getting going with gamification

Where are you going with gamification? Do you need to energise contact centre performance? Maybe drive sales targets? Gamification can get you there. Get off to a good start with these quick tips.

September 5, 2018

On your marks, get set, learn.

Using games to facilitate learning is a strategy that’s been around forever. 

August 31, 2018

Gamification five ways

financial upliftment
August 14, 2018

Gamification inspiring financial upliftment

As you’ve probably noticed from my most recent blogs, I’ve been going through a bit of a personal wellness journey, using gamification to help me improve my overall health and fitness.

changing habits
August 10, 2018

Changing habits with gamification

If you’ve ever tried to break a habit, you understand the often-tormented pattern of emotions that come with the effort. The initial rationale and brave resolve, the pull of temptation, the...

gamification in business
July 25, 2018

Can gamification impact a wellness culture?

In a previous blog article, Fun vs performance, I talked about how Gamification can influence performance and illustrated my point with the formula  “F+E2 = P (Fun plus engagement squared equals...

put gamification to work
July 18, 2018

5 Ways to put gamification to work

The spectacular rise of gamification, from a commercial non-starter in 2002 to a USD 2.17 billion global industry in 2017 belies the persistent confusion about what it is and what it can do for...

June 6, 2018

The hero with a thousand faces

Don’t worry, this is not Game of Thrones and I am not saying that your players will join forces with the Faceless Men. 

Play a game
June 4, 2018

Shall we play a game?

New gamification clients often start conversations with a request to build a game. As providers of gamification solutions, we are not game developers and yet for most providers of gamification...

player types
May 3, 2018

Know the player, know the game. The 6 player types in game design.

The six player types, which were initially developed using the Bartles model in 1996 and then refined by Marczewski in 2015 form a vital part of the key messages found throughout our blog.

sales gamification
April 30, 2018

What is sales gamification and how does it work?

A common problem that gamification projects face is that very few people understand the subtleties of how it works. Most can get their heads around the workings of simple systems, but more complex...

gamify elearning
April 25, 2018

Make your e-learning tool more effective with intelligent gamification

The attractiveness of e-learning is unmistakable and may become the only way education is consumed in the future. Effectiveness is multiplied when a well-designed layer of gamification is applied.

April 9, 2018

Fun vs performance

Companies of today need to be relevant, innovative, high performing and customer centric. To achieve this they need to ensure they have clearly defined objectives and are able to engage with staff...

enhance employee performance
April 4, 2018

Does gamification really enhance employee performance?

Businesses continue to look for ways in which their employees may become more effective. This is often bundled with a desire for more engagement and it all boils down to a workforce that is more...